Privacy Policy

Last updated: April 1, 2026

Infinela j. s. a. ("we", "us", or "our") operates the Infinela mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

Category	Data	Purpose
Account	Name, surname, email, phone number, password	Account creation and authentication
Business profile	Company name, address, business ID (ICO), tax ID (DIC/VAT), website, social media	Business management and invoicing
Customer records	Customer name, email, phone, notes, rating	Booking and client management
Reservations	Appointment details, services, employees, pricing, notes	Scheduling and service delivery
Media	Photos uploaded from camera or photo library	Profile images, service images, business branding

1.2 Information Collected Automatically

Category	Data	Purpose
Device	Device platform (iOS/Android), app version	Push notifications, compatibility
Push tokens	Firebase Cloud Messaging token	Delivering push notifications
Error data	Crash reports, error stack traces	Diagnosing and fixing bugs

1.3 Information We Do NOT Collect

Precise geolocation or GPS data
Contacts or address book
Microphone or call data
Browsing history or tracking across other apps

2. How We Use Your Information

To create and manage your account
To provide the booking and business management service
To process payments through Apple Pay or Google Pay
To send push notifications about reservations and updates
To diagnose errors and improve the Service
To communicate with you about your account or the Service

3. Third-Party Services

We use the following third-party services that may process your data:

Service	Purpose	Privacy Policy
Google (Firebase Cloud Messaging)	Push notifications	Google Privacy Policy
Google Sign-In	Authentication	Google Privacy Policy
Facebook Login	Authentication	Meta Privacy Policy
Sentry	Error tracking and crash reporting	Sentry Privacy Policy
Apple Pay / Google Pay	Payment processing	Respective platform privacy policies

We do not sell your personal data to any third party.

4. Payment Data

Payments are processed exclusively through Apple Pay and Google Pay. We do not store, process, or have access to your credit card numbers or bank account details. Payment tokens are handled entirely by the respective payment provider.

5. Data Storage and Security

Your data is stored on secure servers. Authentication tokens are stored locally on your device using encrypted storage. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

Access your personal data
Correct inaccurate data
Delete your account and data
Export your data in a portable format
Withdraw consent for optional processing
Object to processing based on legitimate interests

To exercise any of these rights, contact us at the address below.

8. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 16, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app or by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Infinela j. s. a.
Email: info@infinela.sk
Website: https://infinela.sk